Royal Vegas Casino FAQs

Here are the answers to some of our New Zealand players’ most frequently asked questions. If you need any further information or assistance, please contact our Customer Support Centre without delay.


Why were my documents not accepted?

It could be that when you uploaded your documents, they were not legible or that all four corners were not showing. Read the document guidelines for each document type carefully and follow them for a good result.

Why do I need to upload my documents?

Player safety is our priority at Royal Vegas Casino, so we sometimes have to verify the identity of our players in order to make sure that the correct person is withdrawing funds. As a result, players sometimes have to upload their documents so that we can check that everything is on the level. It’s a minor inconvenience that helps keep everyone safe.

How do I upload my documents?

The best way to upload your documents is via the upload feature in the casino lobby. If you’ve been requested to provide documents, there will be a special message there for you. The connection is protected by SSL digital encryption so your information is safe. If for any reason the upload feature is unavailable, you can email your documents to our security team. Ask the helpdesk for a secure sending address first.

Responsible Gaming

Does Royal Vegas support responsible gaming?

Yes, Royal Vegas Casino supports responsible gaming very strongly. We encourage all of our members to play within a sensible budget and never bet real money that they cannot afford to lose. Our fully developed responsible gaming programme puts a number of tools at your disposal to help you play responsibly.

How do I know gaming is safe, secure and fair?

oyal Vegas Casino has all the credentials necessary to know that gaming is safe, secure and fair. The casino’s license provides assurance of legitimacy. All games on our site and in our mobile casino app are certified for safety and fairness by the eCOGRA independent gaming commission. The use of SSL digital encryption technology protects our members’ personal and financial information at all times.

What responsible gaming options are there to choose from?

There are various responsible gaming options to choose from at Royal Vegas Casino. You can take an online test to see if you have a healthy balance or if you have a gambling problem, in which case we can put you in touch with relevant programmes such as Gamble Aware. Other options include setting your own daily, weekly or monthly deposit and loss limits, taking time-outs or asking to be excluded from the Royal Vegas site.

My Account

What do I need to do to play at Royal Vegas Online Casino?

To play casino games at Royal Vegas Online Casino, you need to open an account. To play for real money, you will have to deposit funds by means of one of our trusted online casino payment methods. After that, you can start playing your favourite online casino games.

How do I register an account?

To open an online casino account at Royal Vegas New Zealand, click on Sign Up and enter your personal information on the form, including your preferred language and currency as well as your mobile number. Next, click on Create Account and confirm your username and password. You will have the option to deposit funds and start playing immediately or to deposit them later on at your convenience.

How do I view my transaction history?

To view your transaction history, click on the My Account button in the Royal Vegas Casino lobby. The My Account Details heading has the option to “View my game history”. You can then view a 12-month history of your in-game play transactions, detailed information about the casino credits that you’ve purchased and withdrawals from your casino account.

How do I log in to my account?

Connect your PC, cellphone or tablet to the internet and point your browser at the Royal Vegas website or open the Royal Vegas Casino app. Enter your username and password in the dialogue box and head for the lobby to find your favourite games.

Where can I check my balances?

You can check your balances in the My Account section. You will see your total funds and how much your balance you can withdraw.