Frequently Asked Questions

You’ll need an internet connection and can either play on your computer browser or mobile device.

There are two ways in which you can register an account depending on the platform you are playing on. You can use the same login details to access all the platforms. Please make sure you enter your valid email address, phone number and address.

Open your browser (we recommend Firefox or Chrome) and enter this url https://www.royalvegascasino.com/ca/ . On the Royal Vegas homepage, tap Sign Up and fill out the registration form. Once you’ve successfully filled out the required fields, tap Create My Free Account

Click Sign Up and fill out the registration form. Once your registration has been completed, you can make a deposit, select the game and start playing.

Launch one of your recently played games and click or tap on the menu icon (three horizontal dots). Transaction History should be featured at the top of the list.

From the Royal Vegas website, simply click or tap the LOGIN button. Then, enter your unique username and email address. Last, select the Login button once more.

Yes. To help you gamble responsibly, you can choose to set up a wide range of Responsible Gaming features on login. These include daily, weekly and monthly deposit limits, take a break, temporary or permanent exclusions and session limits.

That comes down to our licensing and reputation. As a responsible online and mobile casino, Royal Vegas sticks to legalities and is proudly audited by independent body, eCOGRA. Their seal of approval is only given to casinos who display safe, secure and fair gaming practices, as we do at Royal Vegas.

A wagering requirement is the amount that you must wager (bet) before you can request a withdrawal from your account. Wagering requirements only apply to bonus balances. In other words, if you don’t accept a match bonus or any other promotional offer and simply deposit cash into your casino account, wagering requirements won’t apply. However, if you do enjoy playing with bonuses, wagering requirements will be applied as follows: On login, head over to your promotions. Once you find a promotion that you would like to activate, you can claim it by selecting the DEPOSIT button. Enter your qualifying deposit amount (usually a minimum of $10). Once successful, your deposit will automatically be converted into cash and bonus balance, and you must bet 70x your bonus balance to meet wagering requirements. An easy way to calculate this is to take your bonus amount and multiply it by 70. If you received a $1 bonus, this would mean your wagering requirement is $70. In other words, before you can request a withdrawal on any winnings, you must place bets worth $70. Keep track of your wagering requirements by navigating to the Bank tab. From here, select Withdraw and then Show Balance Summary. Your wagering requirement breakdown is listed under the Your Bonus Summary heading.

You might have lost your Wi-Fi or Internet connection, or the game could have frozen. We suggest logging out and back in again. Our game software is designed to record and award any winnings that may have taken place after your bet. Alternatively, you can contact our support team who are available 24/7

If you can’t remember your username and password (it happens!), simply click or tap the LOGIN button. Select the Forgot Password? link and follow the easy instructions to safely retrieve your username or reset your password.

Select the Forgot Password? link and follow the easy instructions to safely reset your password.

Plenty. If you’re new, you qualify for Royal Vegas’ Welcome Deposit Bonus of up to CA$1200 (1st / 2nd / 3rd / 4th Deposit - Match Bonus up to CA$300. New customers only, Min deposit CA$10, 70x wagering). There are also daily Match Bonuses, spins for potential spot prizes on the Bonus Wheel and more.

Easy. Once you’re logged into your Royal Vegas account, simply find the offer in your promotions area and select the DEPOSIT button. It should be the first thing you see when you log in. Next, add your preferred deposit amount. Your Match Bonus will automatically credit.

By simply playing the games you love! Slots count 100% towards wagering requirement achievements, whereas other games count a lower percentage.

Yes. When you sign up to play at Royal Vegas, you automatically join our rewarding loyalty programme.

All new members start on Bronze level, with 2,500 loyalty points awarded on your first successful deposit. Each time you bet, you earn additional loyalty points, which are stored in your loyalty balance. They’re redeemable in increments of 5,000. While you accumulate loyalty points, you’re also earning status points. Collect enough and you’ll progress to the next level, where each level comes with better benefits.

Bronze, Silver, Gold, Platinum, Diamond and Privé (invite only).

Online slot tournaments are usually free-entry tournaments where entrants compete against each other by playing a set slot to score as many features as possible within an allocated timeframe. Players are ranked according to how many features they secure, and top-ranking players qualify for prizes.

Log into your Royal Vegas account and find the Tournaments tab. In Progress tournaments are ones that are currently in session, so select the Starting Soon option for a list of upcoming tournaments. Read the rules section before selecting the Join button to make sure you’re comfortable with the terms and conditions.

Yes. Simply find the Tournaments tab and navigate to the Starting Soon section for a list of upcoming tournaments. Read the rules section before selecting the Join button to make sure you’re comfortable with the terms and conditions.

Online slots are one of the most popular reel-based games you can play online. Traditional online slots generally feature 3 reels and 1 payline. Modern online slots feature either 5 to 7 reels and up to 40 paylines, but they can also replace paylines with a Ways to Win mechanic. This gives you 243+ ways to win with every paid spin. At Royal Vegas, you’ll also find jackpot slots. These look like regular online slots, but have accumulating prize pools up for grabs instead of fixed payout amounts.