Here are the answers to some of our customer's most frequently asked questions. If you have any other queries, don't hesitate to contact our Customer Support Center.
To register an account:
To make a deposit:
Although you can make a deposit using your Visa or MasterCard, for safe and hassle-free transactions, we highly recommend that you use one of the many Alternative Purchasing Methods (APMs) on offer.
To play one of wide variety of online casino games on offer at Royal Vegas:
A timeout may occur when the accepted transaction response from a third party processor, (e.g. a deposit made through an Alternative Purchasing Method), does not reflect in your casino account due to a technical difficulty.
Should you experience a confirmed timeout, our Treasury Department will credit your casino account within one to two business days. To speed up this process, contact our Customer Support Centre with the details of your transaction.
If you receive a comp before a missing deposit has been confirmed, please note:
Keep in mind that you don't have to withdraw your winnings at the end of each gaming session. Any winnings will immediately be credited to your casino account, and automatically saved in the system. So, the next time you log in, you'll have a positive balance that you can use to play at the casino.
To make a withdrawal:
Our secure banking pages will load, and you will be able to enter the amount you wish to withdraw. For your convenience, any money that you choose to withdraw will remain in your casino account for 24 hours. This gives you the option to easily reverse the withdrawal if you change your mind and wish to continue playing with some or all of this cash.
Note: When making a withdrawal, you have the option of receiving your money through a number of payment options. Click here for more information on selecting your preferred payment method.
For your convenience, any money that you choose to withdraw will remain in your casino account for 24 hours. This gives you the option to easily reverse the withdrawal, if you change your mind and wish to continue playing with this money.
To reverse a withdrawal:
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.